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- SCHOOL FURNITURE
- SCHOOL SUPPLIES
- TEACHER RESOURCES
- OFFICE FURNITURE
- CHURCH FURNISHINGS
- Altar Furniture
- Kneelers
- Congregation Seating
- Lecterns
- Church Banners
Frequently Asked Question.
Q1) How do I figure out the shipping and handling? (Note: Including information on the $8.95 for school supplies/teaching aids).
Items found in the supply section of the catalog as well as on the website under ‘School Supplies’ and ‘Teacher Resources’ will receive free shipping if the total of those items exceeds $50.00. Orders for these types of items may not be combined with the items from the ‘School Furniture’, ‘Office Furniture’ or ‘Church Furnishings’ portions of the website to achieve the $50.00 threshold. Should the Supply Section items not exceed the required $50.00 minimum a shipping/handling charge of $8.95 will be added to that order or portion of the order. All Furniture & Equipment items are charged actual shipping and will be added to the order. Shipping charges other than the minimum $8.95 charge that exceed 15% of the merchandise total will be contacted by email for confirmation of shipping charge acceptance.
Q2) How can I check the status on my internet order?
Use the "Log In Function" on the top of any web page and then click order status to bring up the list of orders currently in our system.
Q3) May I add on to my order after it has already been placed?
In most cases as an additional order will need to be placed. Please email customer service and, time dependent, our customer service may be able to append the order.
Q4) How soon will I receive my order?
Lead times vary by product line. Furniture and Equipment items generally delivery in 10-15 business days after receipt of order. Some colors and built by order manufactured furniture items can take 4-6 weeks. Supply items ship from Stock and are usually received within 5-10 business days after receipt of order in our office.
Q5) Do you have discount pricing?
When ordering in multiple quantities of an item or placing a large order for a number of items, discount pricing is available. In general, prices featured on the website reflect discounted pricing to the educational market as our focus is on professional educators just like you.
Q6) Do you accept Purchase Order Number online?
We gladly accept Purchase Order Numbers Online to established accounts.
Q7) Am I required to pay state sales tax?
We are required to charge State Sales tax to all orders shipping to the following states: CA, FL, IL, NC, NJ, SD, WI. Unless a tax exempt certificate is supplied to Direct Advantage.
Q8) Are all of my items shipping from one location?
Furniture and Equipment Items generally ship direct from the manufacturer. Supply items ship from our main distribution centers in Milwaukee, WI.
Q9) I checked status online and it states my furniture is on backorder?
Because all furniture items are made to order and/or ship direct from the manufacturer Direct Advantage does not hold that inventory in our order processing system. Though it states backorder its true meaning is on-order or in production.
Q10) What are we to do about Summer Delivery?
Should you require special delivery instructions for summertime please specify that when ordering in the notes field at online-checkout. Please state delivery requirements, dates, and special needs. A customer service representative will contact you if there are additional questions regarding your needs. Direct Advantage does have the ability to delay or process orders for specific "deliver after" dates.
Q11) Can our PTO or PTA be granted credit?
Direct Advantage does not issue credit to PTOs or PTAs. We do however offer a 4% merchandise discount on pre-paid orders to help these organizations in achieving their purchase goals.